Guide 2 – Monitoring and Supporting Your Authors

Contents

Go to Event Admin Support Page

The focus of this guide

This guide covers the second of the key stages involved in setting up and managing an ePoster event in Learning Toolbox:

  1. Setting up an event and inviting authors
  2. Monitoring and supporting your authors
  3. Printing mini-posters and publishing ePosters
  4. Onsite preparations and requirements
  5. Setting up next year’s event

You should start this stage once you have set up your event and sent invites out to your authors.

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Support available to your authors through Learning Toolbox

Your authors will have access to all the videos and answers to frequently asked questions on the general Support Page.

They can access this page from within Learning Toolbox itself by simply clicking on the Support link. This link is always visible in the editor.

We recommend that you (or a member of your team), familiarise yourself with the contents of the Support page and the process of creating an ePoster, so that you can answer any questions from your authors and/or direct them to the answer on the Support Page or the linked FAQ page.

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Reminder and hints and tips emails

You have already sent your authors the invite email containing their personalised invite link and any other information you wanted to include in that email.

You may want to also consider sending them additional guidance and reminder emails in the run-up to the conference. If we are providing the support ourselves to a conference then we do this using a system such as MailChimp.

In the Event Admin Support Page, we have provided you with a folder containing some of our own support list emails, so that you can adapt these and use them for your authors if you would like.

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Monitoring your authors’ progress through the ePoster creation process

The workflow view

The key area you will be working in when monitoring and managing your author’s progress is

1. the Event Management and…

2. the Participating Authors tab

You can use this workflow view to monitor your authors’ progress as they make their ePosters.

3. The number in each stage indicates the number of records that are at that stage. Each record refers to one ePoster.

4. Boxes with a blue tab are stages where an action from the author is required to move them to the next stage. The required action is the name of that stage. For example, at stage 2 the author’s required action is Register.

5. Boxes with a black tab are stages where an action is required from you as the administrator in order to move the author to the next stage. The focus of the action is, again, the name of that stage. For example, stage 7 is a checkpoint where the author has indicated their ePoster is ready and your required action is to Check and Publish it.

If you click on a stage to select it then you will be shown the list of records that are in that stage.

6. You can then step through the records in that stage one by one or…

7. You can search the records in the stage. The search matches text in the code, author name, email address, abstract title, programme slot or showcase name.

If you click on the selected stage (to deselect it) then it turns off that filtered view and you return to seeing all the records in your event. Again you can choose to either step through these or search them.

When you are viewing a record you will be able to see important information about the author’s progress as well as seeing the actions that you (as the administrator) can take.

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Viewing a record in stage 2 – author yet to register

For a record in stage 2 (author needs to register) you can:

1. See their personal invite link (this will have been emailed to the author)

2. Search to see if they have created a Learning Toolbox account without following the link. If you find them here then you will be offered the opportunity to link them to the invite so they no longer need to use the invite link themselves, but can sign in directly to Learning Toolbox.

3. Re-send them their personal invite link

4. Edit the record. You might use this to make a correction to their abstract title, delete them from the event or change their session or category.

5. Add an Admin Note (for example you could add a note that the author has been given an extension). The Admin Note is visible and editable by all administrators.

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Viewing a record in stage 3 – author registered but not yet made a stack/ePoster

For a record in stage 3 (author has registered & needs to create their stack) you can:

1. See the details of their linked Learning Toolbox account. Note, as is shown here, sometimes the email address they use for their Learning Toolbox account is not the same as the one you have on record for the ePoster. This is not a problem, but it is helpful to be able to see this since sometimes an author passes on the invite to one of their co-authors and then you can see here that it is actually their co-author who has followed the invite link and who is creating the ePoster.

2. Unset the user from this record. You may need to do this if the author has changed their mind about which co-author will actually create & edit the ePoster. Refer to the specific questions at the end of this guide if you come across this issue.

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Viewing a record in stage 4 – author is developing their stack/ePoster

For a record in stage 4 (author has registered and started to create their ePoster), you can:

1. Preview their developing ePoster by clicking on its title.

2. Open their ePoster’s summary view in a new browser tab. From this view you can also choose to edit the ePoster if you need to make changes to their ePoster yourself.

3. Change the ePoster’s session, category or tags.

4. Unlink this ePoster from the invitation. You would only need to do this if they had started to create this ePoster in error (perhaps linked to the wrong invitation if they are an author with multiple ePosters/invites).

5. Confirm the ePoster is ready to print or publish the ePoster to the showcase. These steps will be explained in more detail in the next guide.

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Answering authors’ support questions

The Support Page gives authors quick guides to getting started, including a 3 minute introduction to the editor. The page includes links to existing ePosters which authors can explore and short interviews with other ePoster authors talking about how they made their ePosters. If an author asks how to get started then the 3 minute video is a good place to direct them to. If an author wants to know what is possible then the interviews with ePoster authors are a good place to start.

From the Support Page authors can also access the FAQ Page which gives detailed step-by-step answers to more advanced questions. So if an author asks you a specific question about using Learning Toolbox then you can often point them towards the relevant answer on the FAQ page.

This is why it is helpful to familiarise yourself with the Support Page and FAQs, so you know where to point people towards. Note that if you right click on a section in the Support Page or FAQ page then you can copy its URL (web address) so that you can send the author that direct link to that section.

However, there are a few support questions which require you as the administrator to make some checks or changes. Click on the links below to see the guidance for how to answer each of these questions:

  • I have not received my invitation link
  • My invitation link is not working
  • I would like one of my co-authors to edit the ePoster
  • I have accidentally deleted my ePoster can you restore it
  • Can an administrator make an ePoster for an author

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The focus of the next guide

This next guide covers the third key stage involved in setting up and managing an ePoster event in Learning Toolbox:

  1. Setting up an event and inviting authors
  2. Monitoring and supporting your authors
  3. Printing mini-posters and publishing ePosters
  4. Onsite preparations and requirements
  5. Setting up next year’s event

The guides are all accessible on the Event Admin Support Page. You can also get to that page from the Event Management area of the Admin Screen as shown below:

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Go to Event Admin Support Page